Refund policy

At Eye Sea, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free refund and return policy to ensure your peace of mind.

15-Day Satisfaction Guarantee:

We offer a 15-day satisfaction guarantee on all purchases. If you are not completely satisfied with your order, you may return it within 15 days of receipt for a full refund or exchange. Returned items must be in their original condition with all tags attached.

How to Initiate a Return:

To initiate a return, please contact our customer support team at eyesea_tci@yahoo.com or through our Contact Us page. Our team will guide you through the return process and provide you with a return authorization number.

Return Shipping:

Customers are responsible for the cost of return shipping.

Refund Process:

Once your return is received and inspected, we will issue a refund to your original payment method within 7-10 business days. Please note that refunds may take additional time to reflect in your account depending on your bank or credit card issuer.

Exchanges:

If you would like to exchange your item for a different size, style, or color, please indicate your preference when contacting our customer support team. Exchanges are subject to availability, and we will do our best to accommodate your request.

Warranty:

We stand behind the quality of our products and offer a limited warranty against manufacturing defects. If you believe your item is defective, please contact our customer support team for assistance.

Contact Us:

If you have any questions or concerns about our refund and return policy, please don't hesitate to contact us. Our customer support team is here to help and ensure your shopping experience with Eye Sea is enjoyable and stress-free.